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Microsoft Practice

Microsoft Managed Services and Support

Going live is the beginning, not the end. Erpvora Technologies provides managed services that keep your Microsoft solutions healthy, secure and improving over time, covering Dynamics 365, the Power Platform, Azure and the integrations between them, so your teams can focus on the business rather than keeping the lights on.

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Run, monitor and continuously improve your Microsoft solutions with managed services for Dynamics 365, the Power Platform, Azure and more.

The business challenge

After a project ends, solutions still need updates, monitoring, incident response and small enhancements. Many organizations lack the specialized capacity to do this well, so issues linger, updates slip and the solution slowly decays.

Reactive support alone is not enough either. Without someone watching for performance, cost and security issues and proposing improvements, the solution falls behind the needs of the business.

Our approach

We provide a blend of proactive and responsive support: monitoring and maintenance to prevent problems, a clear path for incidents and requests, and a steady stream of improvements. We manage updates and releases so the solution stays current and stable.

We stay close to the business so support is tied to outcomes, not just tickets. We track recurring issues to their root cause and recommend enhancements that reduce effort and risk over time.

Capabilities

  • Monitoring, maintenance and incident response
  • Release and update management
  • Enhancement and continuous improvement
  • Security and access review
  • Cost and performance optimization for Azure
  • Service reporting and governance

How we deliver

  1. 01

    Onboard

    We learn your environment, document it and agree on service scope, priorities and ways of working.

  2. 02

    Monitor

    We put monitoring and maintenance in place to catch issues before they affect users.

  3. 03

    Respond

    We handle incidents and requests through a clear, tracked process.

  4. 04

    Improve

    We deliver enhancements and address recurring issues at their root cause.

  5. 05

    Review

    We report on service and recommend improvements in regular reviews.

Typical use cases

  • Keeping a Dynamics 365 solution healthy after go live
  • Supporting and improving Power Platform apps and flows
  • Operating and optimizing Azure workloads
  • Managing updates and releases without surprises
  • Providing a reliable path for incidents and change requests
  • Reviewing security, cost and performance on an ongoing basis

Business impact

  • Solutions that stay healthy, current and secure
  • Faster, more reliable response to issues and requests
  • Steady improvement rather than slow decay
  • Updates and releases managed without disruption
  • Clear visibility into service through regular reporting
  • Specialized capacity without building it all in house

Frequently asked questions

What does managed services cover?

Monitoring, maintenance, incident and request handling, release management and continuous improvement across your Microsoft solutions.

Is this only reactive support?

No. We combine responsive support with proactive monitoring and a stream of improvements tied to business outcomes.

Can you support solutions you did not build?

Yes. We onboard by learning and documenting your environment before taking on support.

How do we know the service is working?

We report on service regularly and hold reviews to track issues, improvements and priorities.